Pass or Fail? Employee Testing vs. Employee Assessments - Part 2

Friday, May 7, 2010 by Jeff Hallam
Now for the review of the employer group I had referenced at the end of my last blog.  This particular group is a small, non-profit organization that employs a number of high-powered people.  They move at a fast pace and raise unbelievable amounts of cash.  They have been very successful over the years. 

So, why were they interested in using assessments?

The organization recently went through some changes within their board of directors and the decision was made to focus more corporate energy on talent management and overall job performance of their key staff members.  The goal of this initiative is to help them identify and groom the next group of leaders as they head into the future.

To help with this, this organization engaged us at ExactHire to assess their current key performers to better understand what things they had in common, what differences existed, and what key traits and characteristics stood out as critical for good job fit and employee engagement within their group. 

There was good communication with the employees as to the potential changes coming down the road, but many were understandably nervous about this assessment process.  Going back to my last post, many of these folks saw this as a "test" that had to be passed.

As we gathered everyone together for group feedback after the assessment results were compiled, it was obvious that many people were still apprehensive.  After walking them through what the assessment measured and what various results actually meant, however, it was wonderful to see a visible change in attitude for most of the people in the room.  Realizing that there was no "pass" or "fail", most were able to actually confirm that the results really did identify who they were and how they were likely to handle certain work-related situations. 

In turn, the HR Director for the organization now plans to use the employee assessment tool results as a platform for internal conflict resolution, in addition to the original career-pathing use. 

The moral of the story?  Be sure to first know the difference between tests and assessments.  From there, go out of your way to make that difference clear to your employees and applicants before asking them to take any assessment.  Getting them comfortable and open to what you are doing will always aid your goal of obtaining the best job fit possible for your organization and its employees.

If you want to learn more about ExactHire and our solutions, please visit our website at www.exacthire.com

Pass or Fail? Employee Testing vs. Employee Assessments - Part 1

Friday, April 23, 2010 by Jeff Hallam
A thought occurred to me last week after a meeting with one of our clients -- why don't more organizations use employee assessments?

Here at ExactHire, we use and promote the use of assessment tools for many employee issues.  Among those uses are hiring, team building, succession planning and 360 degree feedback for performance reviews. 

Then it hit me...most people (and therefore organizations) see these tools as "tests", not assessments.  Tests mean I either pass or fail, right?  Flashbacks to high school and college cram sessions start to dance in your head.  The knot in your stomach you had when opening your report card becomes a very vivid memory.  Sound familiar?

Don't get me wrong, there are lots of true employment "tests" out there.  For those positions where one needs to have proficiency in particular areas (technology skills, proficiency with tools & machinery, etc.), tests can be very appropriate. 

However, for most positions in most organizations, "tests" are not applicable.  But, assessments are.  Why?

When hiring or promoting people, organizations want things to work.  So do the people involved.  Who wants to take a new job or be promoted to a new job where they don't enjoy it?  Everyone involved wants the same thing...job fit.  Simply put, get the right people in the right positions to achieve maximum efficiency. 

Where these processes fall down is that they involve people.  To be clear, I'm not suggesting that assessments replace the human element involved in hiring/promoting people.  I am suggesting, however, that very few of us are good enough at judging others to consistently make good decisions in these areas.  This leads to hires & promotions that regularly either don't work well (at best) or are outright failures (at worst). 

As you can probably gather from my remarks to this point, we are big believers in using employee assessments to improve the odds of making better decisions when hiring or promoting people.  In my next post, I'll take you through a recent client experience where many of the employees who took part in an assessment pilot initially felt they were being "tested" vs. assessed.  What we saw with them may interest you as well.  Stay tuned!

If you want to learn more about ExactHire and our solutions, please visit our website at www.exacthire.com

Good Talent Acquisition leads to Job Fit

Wednesday, December 16, 2009 by Jeff Hallam

Libby Sartain, Chief People Officer at Yahoo says that “What makes a great employer brand is how it serves to attract and retain and engage talent.” It seems like we are all trying all sorts of ideas to do just that. Ms. Sartain, along with Mark Schumann, has completed a book entitled, Brand for Talent, a sample of which can be read here.  There were a couple of issues that caught my attention. They were how a talent brand must “be the strategic tool for a company to attract and retain people and survive Social Media.” Connect to article here.

 

In the book, the authors emphasize that there is a new “consumer of work.” This consumer is what we used to call job seekers. While the leaders of this new shift are members of Generation Y, it can just as easily be those well before Generation Y. It is not as much the age factor that is working here as it is a comfort level with and reliance on technology. These are people who see no reason to shift their reliance on technology when looking for a job. 

 

If these new “consumers” are not totally engaged in the organization, they will continue to look for opportunities even after they have taken a position with your company.  Their overall job performance will likely suffer if technology isn't central to the duties of the job.  Therefore, it becomes even more important to begin that engagement process at the earliest possible moment à from the time they view your application process(including addressing the social media piece) to how you ask your interview questions to how you onboard them.

 

This means using HR software as a cornerstone to your recruiting and human capital management processes is critical.  Applicant Tracking Software is the first interaction most of these "consumers" will have with your organization.  You want to utilize a solution that  provides the tools you need to be user friendly, technology savvy, and offers a way to express your company brand effectively.  In addition, the solution must provide multiple ways of using  social media to get your brand and job opportunities visibility in the employment marketplace.  Finally, this applicant tracking software should offer a way to ask those critical interview questions right on the application that can help ensure that a person is going to fit within the culture of your organization. This most definitely contributes in a positive way to ensuring the engagement of these "consumers of work" and their long term commitment to your organization.

Visit our website at www.exacthire.com to learn more about how our applicant tracking solutions can help you better acquire the right consumers of work for your organization.

Employee Assessments and Job Fit Produce Superior Financial Performance

Tuesday, November 24, 2009 by Jeff Hallam

At ExactHire, we believe that picking the right employee for the right job is the most critical part of the hiring process. Making sure there is a fit can make the difference in whether you keep a customer or not. And, keeping the customers you have and gaining more leads to financial success.   While we all agree with this line of thinking, let me share a story as to how this has been statistically proven to be more than just a theory.  

 

In 1997, Anthony Rucci, then Chief Administrative Officer at Sears, wanted to test a theory. The theory was that the leading indicators that predict financial performance were employee attitudes and whether customers saw their stores as fun places to shop.

 

They went to Claes Fornell International Group, an organization made up of

econometric statisticians at the University of Michigan and asked them if they could help prove this theory. CFI took years of data that Sears had collected on customer satisfaction and work-place questionnaires and put it into their causal modeling technique. The result was that the CFI modeling told Sears that two key components, employees’ attitudes about the job and attitudes about the company, predicted their behavior in front of the customer. How employees behaved in front of customers predicted the likelihood of customer retention and customers recommending Sears to others.  In turn, this directly predicted financial performance. 

 

Here is the real key: They built an “empirical model that says unless you have a trained, literate, motivated, competent work force, and give them decision-making authority, you don't get satisfied customers no matter how good the merchandise is. The right work force creates customer satisfaction, and that produces superior financial performance.” (http://www.cfornell.es/resources/articles/sears.pdf)

 

Your chances of keeping these most valuable human assets begin with selecting the best ones in the first place. That means using the best applicant tracking tools, assessments for job fit and making the onboarding process as seamless and informative as possible. Visit: www.exacthire.com and learn how we can help you produce superior financial performance.

Applicant Tracking Software and Product Quality

Wednesday, November 11, 2009 by Jeff Hallam

If you work in HR you believe, with all your being, that good human capital management leads to better productivity and better product quality. But, sometimes it’s so hard to prove, especially to a CFO who wants to see short-term financial improvements.   As one top HR professional put it, "A financial person is concerned with taking money out of the organization. HR should be concerned with putting investments in." Well, now there is some research to support the connection between successful applicants and product quality.

 

One of the leaders in this effort is Betty Lou Smith, the vice president of corporate HR at Hunter Douglas. She began investigating the connection between employee turnover and product quality. Divisions with the highest turnover rates, she found, were also those with damaged-goods rates of 5% or higher. And extraordinarily, 70% of employees were leaving the company within six months of being hired. 

Visit: http://www.fastcompany.com/node/53319/print . This is a fascinating article that also focuses a great deal on why others in many organizations don't care for human resource planning and talent management in general.  While most of us might disagree with some of the points made in the article, it is thought-provoking.  
 

Effective Applicant Tracking Software and assessments can be the first steps in finding those with the right Job Fit. Creating thought-provoking key questions right on the application can save a recruiter time and help focus the search on only those that meet the very highest standards. Using employee assessments can validate those first impressions.

 

At ExactHire, we love creative HR managers who are ready to use every resource at their disposal--Applicant Tracking, Assessments, Human Resource Management Systems-- to get to that perfect Job Fit. We believe, like you, that putting investment IN an organization will produce the value that makes taking money OUT possible. Check out our new website for more information: www.exacthire.com

Human Resource Planning---Talent Acquisition

Monday, October 19, 2009 by Jeff Hallam

Human Resource Planning---Talent Acquisition

Keeps You Ahead of the Competition!

 

There is a higher chance that your competition can replicate your product easier than they can replicate your human capital. So why not invest in the best human resource tools? This does not mean large dollar amounts. What it does mean is investing in highly effective applicant tracking software and career personality tests that can make you the best in human resource planning and management.

 

The key to staying ahead of the competition is managing your human resource tools to create better employees. If you use effective applicant tracking software that asks applicants for key, job related, information you will increase your ability to create a world class team that can build, market and sell your product far better than your competition. 

 

You spend money and time to protect your product or service secrets, why not find out what little it takes to create the best human resource tools? Even if you have the same product, you’ll win every time with an applicant tracking system that increases the quality of your talent acquisition.

 

Don’t risk losing your best human capital to your competition. ExactHire can help you. Go to www.exacthire.com.

The Magic of Applicant Tracking Software

Monday, October 19, 2009 by Jeff Hallam

The Magic of Applicant Tracking Software

 

All human resource professionals love it when they see the magic that happens when good candidates are matched with the right job. Everybody wins! The company wins because the new employee makes a successful contribution to the company, both in the bottom line and in the culture of the company. The employees win because they are happy doing the job, they stay longer, build history and success. 

 

Providing an applicant tracking tool and assessments gives us a way to contribute to that magic. We believe in our products and services, but nothing convinces us or others more than when we hear it directly from our customers.   Just this week, we received this email:

 

“We are really enjoying ExactHire and are now wondering what we ever did without it!  It has been a wonderful tool to use and is helping us do a much better job of managing applicants as well as our process.”

 

What a great feeling to know that customers are using our product in assisting them to improve the way they manage applicants and the hiring process. But best of all, it’s making life easier and more enjoyable in the ever changing and challenging field of human resource management. Come and start experiencing the magic for yourself……..www.exacthire.com.  It’s only a click away.


Talent Management & JobFit in the down economy

Monday, August 31, 2009 by Jeff Hallam
I don't know about you, but I'm getting tired of hearing about how bad the economy is doing these days.  But, until it improves a great deal, we all will have to continue to deal with it.  Having read several articles about this, it made me think (scary, I know!). 

All of the experts advise us to do some key things related to talent management with this economy.  Incorporate Lean HR practices wherever possible, focus on talent acquisition to upgrade your staff, etc.  Great ideas, but in a practical sense, how do you do those things?  Especially if you are a small or mid-sized organization?

I'm seeing more companies turn to technology to accomplish these tasks.  Using applicant tracking software and automated onboarding solutions can really help to incorporate those Lean HR principles into most any mid-sized organization.  Likewise, using employee assessments or career personality tests that can be administered online can really augment any talent acquisition process by helping to ensure JobFit is present for both the new hire and the organization.

These human capital management systems are becoming more affordable and can really improve the overall talent management function within most organizations.  More to come, but if you haven't investigated these solutions, I would encourage you to begin.