Great Customer Service Experience with Movers

Thursday, March 26, 2009 by Harlan Schafir
There we are planning to move our company with three days notice which I discussed in my last blog.

I'm asking myself, where can I find a mover with 6 hours notice?!!  Well one of our employees came to the rescue with a referral to a mover who he knew delivered great customer service.  One phone call and the move was on the schedule!

Lets face it, we all have moved at some point. Don't you wonder what kind of moving crew is going to show up, especially with such short notice?  Well, the reputation of this mover came through. The team that came was great. What made them great you may ask?  They delivered shining service beyond our  expectations. 

They were professional, accomodating, and kept their cool when the job grew to be twice what was antipicated.  They evaluated the situation, called in back-up and finished the job with a smile.

There is no question that when the owner hires employees he ensures they have good Job Fit.   However he does employee assessments at hiring, it is working.  These employees had been with him for a while. It is clear the owner understands talent acquisition and talent management; remember this is a moving company.   

Whatever they do, it was great service.  And you know, if anyone asks us about a mover to use, their name will be passed on.  If you want their name, feel free to ask!

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