Most of us will do more shopping in the months of November and December than we do all year. Have any of you left a store and wondered what process the company used for hiring the associates you just had to interact with.
Have you wondered if your customers ask the same questions about your staff and your company?
While we as owners and key managers feel we know how to treat customers and prospects the truth is that most of the time it is not us that interacts with this key group. So our job is to hire people that have great Job Fit and will have great employee engagement to make a difference.
When I explain great customer service to my staff, I tell them that it is not complicated. "How does the customer feel when they hang up from talking to you?" That is how customer service is defined, and they measure it every time they interact with us.
If you want help figuring out who will be great in this crucial area of your company visit our website. In short order we can show you how to make changes in your company that will return significant results.
Visit us at www.exacthire.com to learn more.
Job Fit---Talent Acquisition in the coming year!
As you wind down 2009 and look forward to 2010 what are your plans for the coming year?Will you modify your processes to make your businesses more successful next year?
Will any of the people you hired this year or for the holidays have outstanding job performance? Will they transition into great long term employees?
Now is the time for all of us to start planning how we are going to attack 2010. What will we do differently next year to be more successful.
I suggest you look at our applicant tracking software and employee assessments as a way to increase the probability that you will hire employees that are engaged. In a very short period of time you will be able to determine if what we offer is right for your organization. The ROI can be very significant.
Visit www.exacthire.com to learn more about how we can help you meet your objectives in 2010. Proper talent management and employee engagement can make a big difference.
Employee Engagement by "Drive By Hiring" Method
Who is managing talent acquisition in those companies? For the sake of retaining customers and valuable workers, having a Human Resource Management System in place is critical.
While talent acquisition is one of the most important functions we as owners and managers perform in our businesses, why do we spend so little time, energy and money trying to get it right? The cost of "Drive by Hiring" is almost always poor Job Fit. What is "Drive By Hiring"; it is when we feel pressured to just fill a seat, or when we don't have the time to really evaluate all the applicants who submit information, OK you get the point. Most of you have done it and it usually always ends with someone who is not an ideal fit for your job, company and culture.
Don't lose customers or good employees by using the "Drive by Hiring" process!! We can assist you to be proactive with better hiring practices through partnering. Visit www.exacthire.com to find out how we can help with pre-hiring employee assessments & applicant tracking to build superior Job Fit!
Feedback for Human Capital Management
SHRM did a survey of employees to determine what was important to them. The rating used a 4-point scale to indicate what was “very unimportant” (that’s a 1) to them or “very important” (that’s a 4).
The percentages below indicate how many people gave the item a 4, meaning “very important.”
The 601 full- or part-time employees were randomly selected from a U.S.population.
63% Job security
60% Benefits
57% Compensation/Pay
55% Opportunity to use skills/abilities
54% Feeling safe in the work environment
52% Relationship with the immediate supervisor
52% Management recognition of employee job performance
51% Communication between employees and senior management
50% The work itself
47% Autonomy and independence
46% Flexibility to balance life and work issues
45% Meaningfulness of job
45% Overall corporate culture
42% Relationships with co-workers
39% Contribution of work to organization’s business goals
35% Job-specific training
34% Variety of work
32% Career advancement opportunities
31% Organization’s commitment to corporate social responsibility
30% Organization’s commitment to professional development
29% Paid training and tuition reimbursement programs
22% Career development opportunities
17% Organization’s commitment to a “green” workplace
Besides the expected answers that relate to pay and benefits, notice how high the rankings are for how they feel about their job and their supervisors.
The key here is not only hiring people that have Job Fit but also making sure you have the right supervisors in place.
When it comes to Job Fit, Job Performance and feedback for HR Management--we'd like to hear what your issues are. We would like the opportunity to help you imrprove your organization. Check us out at www.exacthire.com
How Job Fit and Employee Soft Skills Relate.
The reason for all the fuss is simple. Experts ranging from psychologists to business and spiritual leaders, such as Donald Trump and the Dalai Lama, agree that one or more of these soft skills have the greatest impact on your level of success.
We can help you with talent acquisition. The use of our applicant tracking software and employee assessments can assist you in identifying potential "A" players and improve your talent management; especially when we are all being asked to maintain a lean HR approach. Take a moment to look at some of the solutions we offer at www.exacthire.com
The Impact of Divorce on Business
Longtime human resources professional Harlan Schafir has seen employees go through excruciating divorces, and he thinks he’s on to as good a way as any to handle them.
Schafir, who is majority owner of Exact Hire (www.exacthire.com) and Human Capital Concepts in Indianapolis, makes clear to the employee that he understands they will be distracted and lose their productive edge for a time. He gives them much more flexibility in their schedule during this time.
Giving workers time to deal with their problems and heal is the right thing to do from a human perspective, Schafir says. But it’s also good business.
“If you develop the right culture, it’s a huge component to your success,” he says. “The way you treat your employees is the way they’ll treat your customers.”
What do you think? In your experience, how has divorce—yours or that of a coworker’s—affected your work place?
To see the entire article, visit www.ibj.com/newstalk/2009/09/25/the-impact-of-divorce-on-business/PARAMS/post/7270
Intellectual Revolution
Your competitive edge is going to be derived from your employees! So, how are you going to do this? Read on.
Physical properties of a business can be cloned. Your intellectual properties can not. Business will realize sustainable value from technological sophistication, creative & superior customer service responsiveness and insightful managers.
Outsource projects that are not core competency to a firm who specializes in that field to allow you to concentrate on your own business!
Our specialty is human capital management, human resource planning, applicant tracking, talent acquisition and assessments! We can give you that competitive edge so visit our site now to see how we can partner together! www.exacthire.com
Human Resource Planning---Talent Acquisition Keeps You Ahead of the Competition
There is a higher chance that your competition can replicate your product easier than they can replicate your human capital. So why not invest in the best human resource tools? This does not mean large dollar amounts. What it does mean is investing in highly effective applicant tracking software and career personality tests that can make you the best in human resource planning and management.
The key to staying ahead of the competition is managing your human resource tools to create better employees. If you use effective applicant tracking software that asks applicants for key, job related, information you will increase your ability to create a world class team that can build, market and sell your product far better than your competition.
You spend money and time to protect your product or service secrets, why not find out what little it takes to create the best human resource tools? Even if you have the same product, you’ll win every time with an applicant tracking system that increases the quality of your talent acquisition.
Don’t risk losing your best human capital to your competition. ExactHire can help you. Go to www.exacthire.com.
Human Capital Management & Talent Acquisition Tools
If there was ever a time to underscore the importance of Human Resources, it has arrived. In these days of economic woes--phrases that ring loud and clear are; Lean HR, Human Resource Planning, Job Fit, Talent Management & Talent Acquisition. The importance of using hiring assessments and human resource planning when adding colleagues to the team is more critial than ever. Maybe you don't know where to start nor do you have the tools? Visit our site for more info www.exacthire.com
A Resume that Fits the Job---What a Novel Idea!
Did you ever wonder why you get so many resumes that don’t meet your minimum job requirements? Do you find yourself asking “didn’t they read my job requirements”?
The answer is NO.
They used a job site such as Monster or Career Builder and searched for job titles that are close to what they are looking for (e.g. sales). Then they shoot off a resume without reading the details. That is how they can send a 100 resumes in an hour.
Well the candidate just moved the work from them to you the company. Why do companies allow this to happen; hard to tell.
Contact us on how to change the process so it works for you the company. What a novel idea! What have you got to lose except a lot of wasted time.
Don't kid yourself, candidates are not writing their own resumes
When you are looking for an employee getting a resume is usually the first step in the process. Most of you still do it this way.
When we ask hiring managers why they continue to accept resumes, even though it makes the process very inefficient, they tell us they want to see:
If they use proper grammar and sentence structure
If they make any spelling errors
How they express thoughts
For some time now a person could get their resume written professionally for under $100; BUT now some of these sites are free.
So why are you stuck with doing it the old way. Hard to tell.
Wouldn't it make more sense if you had them apply on line. You would get the basic information included in all resumes but you could also ask questions specific to your company and job that you know they had to construct. Now you really have some insight into the skills listed above that companies say they look for.
Change your process today; you will be amazed at how it will improve the quality and job fit of your prospective candidates.
For sites where candidates can get resumes written for free or a small fee, check out these sites:
www.emurse.com www.buildaresumetoday.com www.pongoresume.com
Positive Diversity
A progressive approach to successful hiring is needed to achieve diversity and success. Do you have a human resource management system securely in place? Have you looked to an outside specialist who can assist your human resources team by using an applicant management & tracking software to help you build a model for successful job fit? The time to invesigate an applicant tracking software systesm is now when you have the time. When the markekt recovers and we return to "green flag racing" we will all be to busy.
IAHSA 2009 Conference Info Requested
Every now and then, a conference turns out to be special – both good content and a good audience coming together to make the time worthwhile. That was certainly true at the recent IAHSA conference. We had a great standing-room-only session, with great, thoughtful remarks with ideas both from me and from the audience.
There were several requests for copies of my presentation, and you can click here for the download. While you’re here on my blog, go ahead and subscribe for more updates!
Again, thank you for your interest, and as an audience, you were the best I've had as a presenter. You made my work easy. I appreciated the open discussion around challenges in using assessments, applicant tracking, and how to build a high performing culture.
I look forward to being of help in the future!!
Operating in the Green
One way to "go green" at the office is to incorporate the services of a company offering applicant management, personnel management, on-boarding, talent management and HR services on-line. This also cuts cost when an employee is able to multi-task and engage in employee assessments on-line which reduces paper, time and lessens the human footprint we are leaving behind.
Read more ideas of Operating in the Green here.
Recent Study Done by NFI Research
If the same question would have been posed two years ago, the compensation preferences would have produced the same results.
Read the detailed survey results here
Why wasn't I hired?
Before interviewing, you researched the company, donned your best clothes and practical shoes the day of the appointment, planned your route to be early, tucked your updated resume in your portfolio and left for your interview with Human Resources.
In the next hour, you do everything in your power to acquaint them with your skills, explain why you fit the job and why they should hire YOU!
But then, the regret letter arrives saying although they were impressed with your credentials, they have decided to go with another candidate.
You think, what could have I done better in the interview and why wasn't I hired?!!
Well if the company did its job right, it used applicant tracking software system to better refine candidiates and subjected you to taking some employee assessments so they knew more about you before the interview. So if they didn't pick you, maybe they did you a favor? If there was no job fit, how long would you have lasted. Companies need to spend more time focusing on talent acquisition.
On your next job interview if a company using applicant management and pre-employment testing make sure you ask them how they define job fit. It will give you better insight into whether this is a good decision for both of you.
Hiring is Hard Work
Your candidates can present an eye appealing resume, have great presence and charm, or communicate like a scholar but that doesn't mean they are right for the job or your company's culture! Remember, if they look too good to be true, than they probably are.
Don't flip the coin in hiring. Don't rush headlong to fill an open position. Pedigree can be less important than experience, entrepreneurial nerve and commitment.
Build a hiring science to your company through the use of hiring assessments and applicant tracking software. Help your company be successful by developing a culture that attracts high performers and allows for employee engagement.
Read The WelchWay related article here.
Establish a habit of doing more than you're paid for.
What do we do? Paul H. Sutherland of Zenvesting teaches: establish a habit of doing more than you're paid for. Do everything you can to keep your employer profitable.
Help keep your employer's core values in the vision. Don't let panic overtake reasonability. Keep connection to ethics, virtue and common sense.
As an employer, when hiring new employees what steps are you taking when hiring new employees to find the people who embody your culture through pre-employment testing & assessments? Do you assess what you need for job performance, think lean HR, or make use of applicant tracking and use human resource management systems available on the market to access for job fit? These steps will help set your employees up for success, not failure. After all, it is all about the people.
What are you doing as an employer or employee to insure your success?
Great Customer Service Experience with Movers
I'm asking myself, where can I find a mover with 6 hours notice?!! Well one of our employees came to the rescue with a referral to a mover who he knew delivered great customer service. One phone call and the move was on the schedule!
Lets face it, we all have moved at some point. Don't you wonder what kind of moving crew is going to show up, especially with such short notice? Well, the reputation of this mover came through. The team that came was great. What made them great you may ask? They delivered shining service beyond our expectations.
They were professional, accomodating, and kept their cool when the job grew to be twice what was antipicated. They evaluated the situation, called in back-up and finished the job with a smile.
There is no question that when the owner hires employees he ensures they have good Job Fit. However he does employee assessments at hiring, it is working. These employees had been with him for a while. It is clear the owner understands talent acquisition and talent management; remember this is a moving company.
Whatever they do, it was great service. And you know, if anyone asks us about a mover to use, their name will be passed on. If you want their name, feel free to ask!
Test of the Team
Thoughts run rampant in our minds: moving phones, furniture, artwork, paperwork, file contents and where do we find a mover on such short notice. Where do we locate space to store our "stuff", where do we move our staff??
Now, talk about personnel management, job performance, HR management and Human Resource Planning!! This was the maximum test of our patience, resourcefulness and skills. Definitely a team effort in every sense of the word. And this team reached the finish line with flying colors!
When you are building a team; before you hire, consider the use of Career Personality Tests or other Employee Assessments so that you know the candidate has Job Fit. It will be worth all the time and energy. We do and it continues to pay dividends.
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