Talent Management Equals Job Fit Equals Success

As I listen to the automated voice outlining my customer service options (I think she was on number 8, so I had plenty of time to contemplate), I ponder business articles I’ve studied with advice on customer service being the key to distinguish your business as one of the best. Success = Profit. Okay, then why do we so often find ourselves trapped on the phone with a telephone tree more often than not?

If you would ask these companies why they do customer service this way, they would probably tell you the reason is cost savings. But, how do they assess the losses from customers leaving their company and going to a competitor because of the personal one-on-one service they get from the competitor?

Consider this—if your customer is welcomed and supported by an engaged, committed customer service representative who makes that customer feel a part of the “family,” it just makes sense that a new customer becomes a loyal customer.

Now, you know a great customer service representative when they serve you. BUT, how do we define those successful traits and bring them through the hiring process for a perfect job fit? Good news! Through preemployment testing, applicant management, human resource planning, successful talent acquisition can be achieved through thought-provoking pre-interview questions created through Pre Employment testing. Thus, change the nature of your hiring process! How do you do this? ExactHire can teach you how to do this. Now that’s cost savings!